Q: Are all products sold by MoS authentic/original?

Yes, everything we sell is 100% authentic

Q: Why are the sizes different from local brands?

Since we carry international brands, sizing follows each brand's original standard (US/UK/EU), not Indonesian local sizing. Always check the size chart on the product page before ordering.

Q: Does MoS have a permanent physical store?

Not yet — we currently show up through pop-up retail at running events across Indonesia, as well as through our website and official marketplace channels.

Q: Where can I shop MoS products?

Currently through our website and official marketplaces (Shopee, Tokopedia, TikTok Shop). 

Q: What payment methods are available?

This follows whatever each marketplace provides (bank transfer, e-wallet, credit/debit card, QRIS, paylater, etc.).

Q: Can I cancel or change my order after checkout?

Orders that have already been processed cannot be unilaterally cancelled or changed. If there's an issue, please contact us immediately before the order status changes to “processing/shipped.”

Q: Why do some items sell out so fast?

Some items are limited drops from boutique brands, so stock is intentionally limited and won't always be restocked.

Q: Is there a way to get notified about restocks?

Follow our social media/marketplace accounts for updates on stock and new releases.

Q: What if I receive a defective item or the wrong item?

[Fill in based on MoS's official return policy]

Q: Can I buy in bulk to resell?

MoS sells at retail for personal use. For wholesale partnerships, please contact our team separately.